vcity333 Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how vcity333 ("vcity333", "we", "us", "our") collects, uses, stores, discloses, and protects personal data relating to individuals ("you", "Player", "User") who access or use the vcity333 platform at vcity333.club, including any associated mobile applications and services (collectively, the "Platform").

By creating a vcity333 account or using the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy.

vcity333 acts as the data controller in respect of personal data processed under this Policy. We are committed to handling your personal data transparently, lawfully, and in accordance with applicable data protection principles and international gaming authority requirements.

2. Personal Data We Collect

vcity333 collects personal data in the following categories:

Category	Examples	Source
Identity Data	Full legal name, date of birth, NRIC / MyKad number, nationality	Provided by you during registration and KYC
Contact Data	Email address, Malaysian mobile number, residential address	Provided by you during registration
Financial Data	Bank account details, e-wallet identifiers (TnG, Boost, GrabPay), transaction history	Provided by you; generated by Platform use
Gaming Activity	Bet history, game session data, win/loss records, bonus usage	Automatically generated by Platform use
Technical Data	IP address, device type, browser, operating system, login timestamps	Automatically collected via Platform access
KYC Documents	MyKad images, proof of address, payment method verification	Provided by you during verification
Communications	Support chat transcripts, email correspondence	Generated through customer support interactions

vcity333 does not intentionally collect special category data (such as racial or ethnic origin, health data, or biometric data) except where strictly required for identity verification or responsible gaming purposes, and only with your knowledge.

3. How We Use Your Personal Data

vcity333 uses the personal data we collect for the following purposes:

1. Account management: To create, maintain, and secure your vcity333 account, including authentication and identity verification.
2. Transaction processing: To process MYR deposits and withdrawals via your selected payment methods, including Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, GrabPay, and USDT.
3. KYC & AML compliance: To verify your identity and comply with our obligations under applicable anti-money laundering and counter-terrorism financing requirements.
4. Service delivery: To provide access to all Platform features including live casino, slots, sportsbook, and arcade games.
5. Customer support: To respond to your queries, investigate complaints, and resolve disputes.
6. Responsible gaming monitoring: To identify indicators of potential problem gambling and intervene appropriately, including applying account limits or initiating contact with at-risk players.
7. Marketing & promotions: To send you relevant vcity333 promotions, bonuses, and updates, subject to your communication preferences. You may opt out at any time via account settings.
8. Platform improvement: To analyse usage patterns, identify technical issues, and improve the Platform experience for Malaysian players.
9. Legal compliance: To comply with applicable laws, court orders, and requests from gaming regulatory authorities.
10. Fraud prevention: To detect and prevent fraudulent activity, cheating, multi-accounting, and other prohibited conduct.

4. Legal Basis for Processing

vcity333 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our obligations under our Terms & Conditions, including account operation, payment processing, and game provision.
• Legal obligation: Processing required to comply with KYC, AML, and gaming regulatory obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

vcity333 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Game providers: Licensed third-party providers (e.g., Pragmatic Play, PG Soft, Evolution) receive session data necessary to deliver games. These providers operate under their own licensing and data protection obligations.
• Payment processors: Banks and e-wallet operators (Maybank, CIMB, Public Bank, TnG, Boost, GrabPay) receive transaction data to process your deposits and withdrawals.
• KYC verification services: Identity verification providers receive document data to support our compliance obligations.
• IT and hosting providers: Cloud infrastructure and security service providers who process data under strict data processing agreements with vcity333.
• Regulatory authorities: Gaming regulatory bodies, law enforcement agencies, or courts where disclosure is required by applicable law or legal process.

All third parties with whom vcity333 shares personal data are contractually required to maintain appropriate security standards and to use the data only for the specified purpose.

6. Cookies and Tracking Technologies

vcity333 uses cookies and similar technologies to operate the Platform, remember your preferences, maintain your session, and analyse usage. The main categories of cookies used are:

• Essential cookies: Required for Platform functionality, including login session management and security. These cannot be disabled.
• Performance cookies: Collect anonymised data on how players use the Platform to help us identify and fix issues.
• Preference cookies: Store your language, display, and notification preferences.
• Analytics cookies: Used to understand aggregate usage patterns and improve the Platform experience.

You can manage non-essential cookies through your browser settings. Disabling essential cookies will prevent you from accessing the Platform.

7. Data Retention

vcity333 retains personal data for the following minimum periods, or longer where required by applicable law or regulatory obligation:

• Account data: For the duration of your account plus five (5) years following account closure.
• Transaction records: Seven (7) years from the date of the transaction, in line with standard financial record-keeping requirements.
• KYC documents: Five (5) years following account closure, unless a longer period is mandated by applicable AML regulations.
• Support communications: Three (3) years from the date of the interaction.
• Gaming activity logs: Five (5) years from the date of the relevant session.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8. Security Measures

vcity333 implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data in transit between your browser and vcity333 servers
• Encryption at rest for all personal data and financial records stored on vcity333 infrastructure
• Multi-factor authentication for all internal staff access to player data systems
• Role-based access controls limiting data access to authorised personnel with a demonstrated need
• Regular penetration testing and security audits by independent security specialists
• Intrusion detection and 24/7 security monitoring of Platform infrastructure

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach affecting your rights or freedoms, vcity333 will notify you and relevant authorities in accordance with applicable requirements.

9. Your Data Rights

As a vcity333 player, you have the following rights in relation to your personal data:

1. Right of access: You may request a copy of the personal data vcity333 holds about you.
2. Right of rectification: You may request correction of inaccurate or incomplete personal data.
3. Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
4. Right to restrict processing: You may request that we limit our use of your data in certain circumstances.
5. Right to data portability: You may request a copy of your data in a structured, machine-readable format.
6. Right to object: You may object to processing based on legitimate interests, including direct marketing.
7. Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact vcity333 support via live chat or email at [email protected]. We will respond within 30 days. We may request identity verification before processing your request.

10. Children's Privacy

The vcity333 Platform is strictly intended for adults aged 21 years and above. vcity333 does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been provided by a minor, we will immediately close the associated account, void any transactions, and delete the data.

If you believe a minor has registered on the Platform, please contact our support team immediately.

11. Cross-Border Data Transfers

vcity333 may process or store your personal data on servers located outside Malaysia, including in jurisdictions where vcity333's technology partners operate their infrastructure. Where such transfers occur, vcity333 ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a level of protection equivalent to applicable standards.

12. Updates to This Policy

vcity333 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform services. Material changes will be communicated to registered players via the email address on file or by a prominent notice on the Platform. The "Last updated" date at the top of this page indicates when the most recent revision was made. Continued use of the Platform following notification of changes constitutes acceptance of the revised Policy.

13. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or vcity333's data practices, please contact our support team:

• Live chat: Available 24/7 on vcity333.club
• Email: [email protected]

Our team responds to privacy-related queries in English, Bahasa Malaysia, and Mandarin. Data subject requests will be acknowledged within five (5) business days and resolved within thirty (30) days, except where additional time is required for complex requests.